Individual advice with added value
You, the customer, and your requirements are unique.
We would like to take advantage of this uniqueness so that you can obtain your best digital in-store communications. Together with you we will collate your aims, ideas and requirements. Here, the focal point of all questions is customer benefit at the digital touch point.
Based on our consulting techniques, we will create the requirement foundations for your individual and suitable digital solution in an interdisciplinary way, using workshops. We work with a view to benefit orientation and view our projects from the most varied perspectives. We make every effort to ensure that your application has added value and you can achieve your goals with it. Integration into your existing environment and taking existing processes into account are a given for us. And equally important to us is a successful customer experience with coordinated focus on all touch points on the customer journey.
Identification of your goals and benefit requirements, tailored to your target groups
Definition of spatial conditions and touch points with your customers based on the customer journey
Collation of content requirements and determination of influencing parameters and available source data for a successful customer experience
Evaluation of suitable technological components, coordination of source data that needs to be connected and definition of incorporation into the existing infrastructure.
Incorporation into existing processes and a definition of new processes if applicable for a smooth and safe operation under consideration of existing IT guidelines and available organisation
Based on the information gathered, we will put together your overall concept as the basis of a target-orientated digital in-store communications solution. Shall we shape the future together?
We will be happy to support you in the creative and solution-orientated process.
No time or no desire for workshops?
Let us do this work by approaching you iteratively with concrete questions and in this way developing an overall concept quickly and efficiently.